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Hak Akaun dan Akses Anda

Di 118lucky, kami letakkan terma penggunaan, privasi, dan semakan akaun di satu tempat supaya anda tahu bagaimana data, baki, dan pertanyaan anda dikendalikan.

Akses ikut undang-undangData akaunJejak bertulisSemakan identiti
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Saluran Untuk Surat Rasmi

Jika anda mahu hantar permintaan hak data, pembetulan butiran, atau bantahan bertulis, kami sarankan anda mulakan dengan saluran yang meninggalkan jejak masa.

E-mel formal Use [email protected] for access, correction, or deletion requests. Include your registered email, the issue you want handled, and any deadline from local law so we can route the case without delay.
Sembang langsung Live chat is the quickest way to log a legal request, ask what proof we need, or check whether a form is missing. We may move the case to email once the file needs a written trail.
Pos bertulis If you need to send signed notices or documents, use the postal address shown in your account area. Keep copies of every page you send, because we may need them if a dispute reaches a formal stage.
RECORD CARE

Cara Kami Simpan Rekod

Record handling is built around the minimum needed to run your account and answer lawful requests.

Data yang kami simpan

We keep the details needed to identify your account, process your requests, and settle disputes: contact data, verification files, transaction logs, and service messages. Access inside the team is limited to people who need the file.

Cookies sesi

Session cookies help us remember your login state, language choice, and form progress. If you clear them, sign-in may be asked again, and some settings will return to their default until you change them.

Kunci keselamatan akaun

Use a private password and a device lock where you can. If we detect unusual access or a device change, we may pause the session and ask for a fresh check before letting edits go through.

Tempoh simpanan

Some records stay on file for audit, dispute handling, fraud checks, or tax duties. When that reason ends, we delete or anonymise data that no longer needs to be linked back to your account.

Pembetulan butiran

If your name, contact number, or other account detail is wrong, send the corrected value and the supporting document through support. We will update it when allowed and tell you if a rule blocks the change.

Hubungi pasukan

For access, correction, or deletion questions, write from your registered email and state the exact change you want. If local law limits the request, we explain the reason and keep a record of the reply.

Soalan Tentang Hak Anda

We keep these answers short so you can see the route quickly, but the rule is simple: your request is handled by the local law that applies to your account and by the records we hold. If anything needs extra proof, we ask first, then act once the file is complete. That keeps the trail clear for you and for us.

Ya. Hantar permintaan melalui sokongan, gunakan alamat berdaftar anda, dan nyatakan data yang anda mahu semak. Kami akan padankan fail, sahkan identiti jika perlu, dan terangkan apa yang kami simpan serta sebabnya.

Akses bergantung pada undang-undang tempatan, status akaun anda, dan hasil semakan identiti. Jika sesuatu tidak boleh dipenuhi di lokasi anda, kami akan jelaskan sebabnya dan beritahu langkah seterusnya yang masih tersedia.

Boleh. Hantar medan yang salah, nilai yang betul, dan dokumen sokongan yang relevan. Kami akan semak fail, buat kemas kini jika dibenarkan, dan hantar pengesahan apabila perubahan sudah selesai.

Tempoh simpanan bergantung pada tujuan rekod itu, seperti audit, penyelesaian pertikaian, atau keperluan undang-undang. Bila tempohnya tamat, kami padam atau nyahpengenal data yang tidak lagi perlu.

Kami akan minta dokumen atau pengesahan tambahan melalui saluran yang meninggalkan rekod. Ini membantu kami elak perubahan yang salah dan pastikan permintaan anda disemak oleh pasukan yang betul.

Mulakan dengan sokongan melalui e-mel atau sembang langsung, gunakan alamat berdaftar anda, dan nyatakan apa yang anda mahu semak atau ubah. Kami akan arahkan kes itu ke pasukan yang sesuai.

Ya, cookies sesi digunakan untuk log masuk, bahasa, dan medan borang yang belum selesai. Jika anda padamkan cookies, anda mungkin perlu log masuk semula dan beberapa tetapan akan kembali ke pilihan asal.

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